Refund & Return Policy

All custom design services are created specifically for each client. This includes, but is not limited to:

• Logos
• Branding packages
• Social media graphics
• Flyers
• Motion graphics
• 3D renders
• Apparel designs
• Website designs
• UI/UX designs
• Digital assets
• Custom animations
• Project files
• Client-specific creative work

Once a project has started, payments are generally non-refundable. This is because time, planning, concept work, design labor, research, and creative direction begin immediately after payment or deposit.

Deposits are non-refundable.

A deposit reserves project time, covers planning, and allows work to begin. If a client cancels after paying a deposit, the deposit will not be returned.

If a client paid in full and cancels before work has started, NaxyStudios may review the request and decide whether a partial refund is available.

If a client chooses to cancel a project after work has started, NaxyStudios may keep payment for any work already completed, time spent, planning, concepts created, files prepared, meetings, revisions, and other project-related labor.

Refunds are not guaranteed once work has begun.

Revisions are included only when stated in the project agreement, invoice, package, or written conversation.

A revision means adjusting the approved direction. A revision does not mean starting over with a completely new concept unless otherwise agreed.

Additional revisions, major changes, or new creative directions may require additional payment.

Digital products and delivered files are non-refundable once sent, downloaded, accessed, or delivered.

This includes:

• PNG files
• JPG files
• SVG files
• PSD files
• AI files
• PDF files
• Video files
• Motion graphics
• 3D renders
• Templates
• Mockups
• Digital downloads
• Source files
• Project files

Due to the nature of digital goods, NaxyStudios cannot accept returns or offer refunds after delivery.

Apparel and physical products may only be returned or replaced if:

• The item arrives damaged
• The wrong item was sent
• The wrong size was sent by mistake
• The print or product has a production defect

Custom apparel, made-to-order items, limited drops, and personalized products are non-refundable unless there is a confirmed production error.

Customers must contact NaxyStudios within 7 days of delivery with photos of the issue.

The following items are not eligible for return or refund:

• Custom-made apparel
• Personalized items
• Final approved designs
• Digital downloads
• Delivered design files
• Completed motion graphics
• Completed branding work
• Completed website work
• Rush fees
• Deposits
• Gifted or discounted services
• Sale items
• Client-approved final work

If an item arrives damaged or incorrect, please contact NaxyStudios within 7 days of delivery.

Please include:

• Your name
• Order number, if available
• Photos of the damaged or incorrect item
• A short description of the issue

If the issue is approved, NaxyStudios may offer a replacement, store credit, or another fair solution.

Shipping costs are non-refundable unless the return is due to a confirmed NaxyStudios or production error.

Clients are responsible for return shipping unless otherwise approved in writing.

Rush fees are non-refundable.

Rush fees cover priority scheduling, faster turnaround, and adjusted production time.

If a client delays a project by not providing needed information, files, feedback, approvals, or payment, NaxyStudios is not responsible for missed deadlines.

Refunds will not be issued for delays caused by missing client information or late client responses.

Once a client approves a final design, file, product, or project, the work is considered complete.

Any changes requested after final approval may require an additional fee.

Clients are encouraged to contact NaxyStudios directly before opening a chargeback or payment dispute.

If a chargeback is opened after work has started, files have been delivered, or services have been provided, NaxyStudios reserves the right to submit proof of work, communication, invoices, approvals, and delivered files to the payment processor.

In some cases, NaxyStudios may offer store credit instead of a refund.

Store credit may be used toward future design services, apparel, digital products, or approved creative work.

Store credit has no cash value unless otherwise stated.